Incoming Resources
- Hug your customers, The proven way to personalize sales and achieve astounding results, Jack Mitchell
- The innovator's solution, creating and sustaining successful growth, Clayton M. Christensen, Michael E. Raynor
- The 24-hour customer, new rules for winning in a time-starved, always-connected economy, Adrian C. Ott
- The million dollar greeting, today's best practices for profit, customer retention, and a happy workplace, Dan Sachs with Janet Scott