Faster, cheaper, better, the 9 levers for transforming how work gets done, Michael Hammer and Lisa W. Hershman
Type
Label
Faster, cheaper, better, the 9 levers for transforming how work gets done, Michael Hammer and Lisa W. Hershman
Language
eng
Illustrations
illustrations
Index
index present
Literary Form
non fiction
Main title
Faster, cheaper, better
Oclc number
489001730
Responsibility statement
Michael Hammer and Lisa W. Hershman
Sub title
the 9 levers for transforming how work gets done
Summary
"Based on more than a decade of research to understand the nuts and bolts of how work gets done at companies in every imaginable business - from oil refineries to software developers, factories, retailers, and hospitals - Faster Cheaper Better shows how to harness the amazing power of end-to-end process to become more profitable and competitive. Michael Hammer and Lisa Hershman provide the tools for focusing on work that creates real value for customers, including- How to get people to move from a "worm's-eye view" of their jobs to a "bird's-eye view"--To understand what the company really does and the role they have in achieving results- How to start measuring the factors that are most critical to the success of the business and identify the metrics that express them- How the new job of the process owner can tie together the separate silos that characterize the traditional organization to change the way work is done and how people relate to one another- How to create a cadre of professionals at every level - people who focus not just on limited tasks but the overall outcome, and ensure that the company gets and keeps happy customersFaster Cheaper Better provides the pragmatic program for change that will endure; change that enables you to prosper in good times and bad."--Jacket
Table Of Contents
Introduction: the rise and fall of corporate heroes -- Design: From the worm's eye view to the bird's eye view: the principles of designing processes -- Measure for measure: getting process metrics right -- Taking ownership: creating a new role for a process organization -- Performers and infrastructure: Getting end-to-end work done -- Leadership and culture: creating change and making it stick -- Governance and expertise: keeping process on course -- Pulling it all together -- Tetra Pak: a business transformed -- Gamesa: creating a company-wide process culture -- Four Aces: coming up short -- Hattaway Inc.: the band-aid -- Acme specialities: the best-laid plans -- Modeling process maturity: your guide through the journey -- The process and enterprise maturity model (PEMM)